Frequently Asked Questions

Does MoonRay support third-party resins?

We have fine tuned and calibrated our resin to give outstanding results and enable parts to be fabricated with real 100-micron resolution. Once third-party resins are involved, we won’t have control over the properties and process, so the outcome could be compromised. For this reason, the MoonRay doesn’t support third-party resins. We’ve done our best to offer high-quality resins at a competitive price, so you won’t feel the need to use third-party resins.

What’s the difference between the MoonRay and a conventional SLA 3D printer?

SLA 3D printers use a laser beam to cure the resin. The XY resolution of printed parts is dependent on the diameter of the laser beam. The MoonRay does not have this limitation and can print at 100-micron XY resolution, three times better than other SLA printers on the market today. The other difference is the speed of fabrication. The print speed depends on the complexity of the parts in SLA 3D printers. With MoonRay, a part’s complexity does not affect the printing speed because the UV projector cures a whole layer at once.

What is your return policy?

You can return items purchased from our online store for up to 30 days after you receive them, as long as they are unused and unopened. We do not accept returns of open or used items. If your item arrives damaged, submit a support ticket using the category “I have a problem with my order.”

There are two exceptions to our return policy:

- If you pre-ordered a MoonRay printer package through our website, you are eligible for a full refund up until the machine ships. Once the machine ships, our standard 30-day refund for unopened items only.

- Machines ordered through Kickstarter are not eligible for return, even if they are unopened.

Does MoonRay include a warranty?

MoonRay comes with a one-year warranty. The one exception is the resin drum, which is not under warranty but will be replaced if it arrives damaged. All other parts of the machine are covered by a one-year warranty (which does not include cosmetic damage). Download the full warranty here.

My printer arrived broken or defective. What do I do?

We’re sorry you’re having trouble with your MoonRay! You should first submit a support ticket describing the problem, ideally with photos. Our technicians will make sure the problem cannot be fixed on your end, then give you instructions on shipping the machine back to us if it needs to be fully replaced.

When will you add more international shipping options?

At this time, we do not have a set timeline expanding international shipping. You can sign up for our email list to be notified as we begin shipping to more locations.

I’m interested in purchasing a MoonRay, but I have some questions. How can I contact you?

Feel free to email us with your questions at info@sprintray.us. You’re also welcome post general MoonRay questions on our SprintRay Forum.